Did You Hear What I Intended? by Joan Gillman

Joan accompanies her mother on a 14-day tour of Hong Kong, China, and Japan. At the airport in Shanghai, Joan asks a question of a tour group member, which, by his facial expressions, she knows he misinterprets. Consequently, she becomes embarrassed and self-conscious. The point of the story is “carefully choose your words.”

The Price We Pay to Get Results by Robert McIlree

In order to solve a problem, we often need information or resources from others. Yet, for a variety of reasons, these individuals may not be fully cooperative. Bob’s story highlights why it is important to be vocal, creative, and persistent about getting what you need to do your job. The point of the story is “assert yourself.”